Verbal Judo

Verbal Judo
General Course Overview

You will find several programs listed on this web site designed for general session requests. We will happily tailor any of the programs for your group. This site was also designed as a short version from the one found at www.verbal-judo.com and will double as the site we will use for General Session Open-Enrollment programs as we find the opportunity to run them across the country. I will try to set these classes up in a geographic area near enough for you to attend but they will be run as my schedule permits and by volume of people wanting to attend.

We believe we can offer this training at a very reasonable price of $139.95 - $199.95 per attendee and we hope to offer group rates. The session will include a training manual for everyone enrolled, plus a Tactical Card and a book authored by Dr. Thompson to all who are pre-enrolled. Pricing of these classes will be determined by where we hold the class, the hosting costs for conference room rental, if you want snacks or coffee in the morning and in the afternoon, and our travel costs.

On the CONTACT US page use the comments section to inform me how far you are willing to drive to a Verbal Judo open-enrollment class. I will keep you listed in a data base until we can run a class in within the distance you specify. At that time I will contact you by email or by phone with the opportunity and costs. Thank you.

TO ENROLL IN THE OPEN COURSE CURRENTLY SCHEDULED

If you wish to register for the open enrollment class listed on the PRODUCTS/REGISTRATION page please complete the available and necessary blocks of information. You can pay with a credit card (your information is secure) or mail us a check for the amount listed. We will return an email to you confirming your registration. To get the discount remember the advance registration deadline of March 10th, 2007. This is set so we can inform the facility of the number of participants we expect. We have purposely tried to keep the number of people attending limited for an environment more suited to the presentation we want to offer at this time. We will eventually offer larger classes. You can also call us at 941-350-9559 or speak directly with the Open Enrollment Administrator, Allen Yearick at 941-920-6761 and enroll by phone. Please understand we may need to call you back so leave us a couple of windows of opportunity.

The class enrollment price includes Dr. Thompson's book, Verbal Judo, The Gentle Art of Persuasion a $14.00 value, a Contact Professional Tactical Card valued at $3.00, and a Verbal Judo Training Manual valued at $10.00 and other products will be available for purchase at discounted rates.

To view the course content you can examine the FULL DAY program page. The Course Location and times will be listed on the PRODUCTS/REGISTRATION page and we will be happy to email you a copy of the flier for the class.

Thank you for your participation.

Lee Fjelstad
Vice President

SUMMARY TALKING POINTS OF THE FULL-DAY PROGRAM

Representing both the Company and the Customer in the arena of conflict.
Remaining professional while the people around you act like amateurs.
Dealing with verbally abusive or hostile language.
Thirteen things never to say when trying to reduce conflict and resolve problems.
The "Three Truths" of communicating effectively.
The Four Appeals of Persuasion.
The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.
An effective strategy in communication and problem solving: L.E.A.P.S.
The Five-Times when words fail: S.A.F.E.R.
Using the "Means versus the End" Argument in persuasion and for making effective decisions.

SUMMARY TALKING POINTS OF THE SUPERVISOR PROGRAM

Reviewing the true purpose of supervision and leadership, defining organization roles and relationships. Understanding the ladder of success of credibility after promotion.
Representing both the Company and the Subordinate in the arena of conflict.
Importance of staying professional while the people around you act like amateurs.
Dealing with verbally abusive or hostile language.
Thirteen things never to say when trying to reduce conflict and resolve problems.
The "Three Truths" of communicating effectively.
The Four Appeals of Persuasion.
The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.
The Five-Times when words fail: S.A.F.E.R.
Using the "Means versus the End" Argument in persuasion and decision making.
The "Quadrant of Leadership skills" as designed by Carl Jung to understand your "style of leadership and how to work in harmony with others who have different styles than you.
An effective strategy in communication and problem solving: L.E.A.P.S.
Using Praise and Punishment effectively.
Rhetorical Thinking, P.A.V.P.O. and P.A.C.E. for credibility and better results in our decision making, praise and punishment, delegation, and self analysis of our actions prior judging others. These components can also be used for problem solving and group discussion.

GENERAL SUMMARY TALKING POINTS OF THE TWO-HOUR KEYNOTE

Why are people difficult in America? The “Three Personalities” of people.
Thirteen things never to say when trying to reduce conflict and resolve problems.
Developing a “Habit of Mind” for effectively dealing with resistant minds.
The "First Truth" of communicating effectively: Active Listening.
The “Second Truth” of communicating effectively: Understanding the psychology of "roles."
Representing both the Company and the Customer in the arena of conflict.

And one of the following in a summarized fashion:

The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.
An effective strategy in communication and problem solving: L.E.A.P.S.

For additional information click on the Course Outlines
or call me at 941-350-9559.

W Lee Fjelstad, Vice President, Verbal Judo Institute, Inc.

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